JCPENNEY
Forest Park, GA
Overview:
IT Technician – Technology Provide IT technical support for fulfillment operation center. Work independently and with minimal supervision. Responsible for prioritizing work based on criticality. Responsible for individual workload and the implementation of efficient time-management practices to ensure that all individual work is addressed within established SLAs. Primary Responsibilities: • Provide IT technical support for incidents of up to high complexity. • Analyze, troubleshoot, and resolve incidents in a timely manner ensuring minimal disruption to the internal customer. • Follow company IT operational standards for reporting, monitoring, troubleshooting, and documenting issues. • Assess issues and recommend alternative actions for incident resolution if available. • Facilitate escalation and communication with home office and/or offshore IT teams, and/or vendors, to resolve local...