Integral Consulting Services
Tysons, VA
Position Title: Help Desk Manager Location: US-Virginia-Tysons Corner Job ID: 5355 # of Openings: 1 Category: Information Technology Clearance: Secret Clearance Status: Active Type: Regular Full-Time Overview: The Help Desk Manager is r esponsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). Responsibilities: Plan and implement the appropriate IT capacity (Resource Capacity Management, Service Capacity Management, and Business Capacity Management) while helping ensure that information & technology services achieve expected levels of performance. Manage and mentor service desk staff, ensuring they are well-trained and equipped to handle inquiries and technical issues effectively. Oversee the daily operation of the service desk to include monitoring performance metrics and service level agreements (SLAs). Responsible for identifying and...