$41,097 - $62,682 yearly
Middlesex Savings Bank
Medway, MA
Contact Center Specialist III US-MA-Medway Job ID: 5784 Type: Full Time # of Openings: 1 Category: Customer Service/Support - Customer Service/Support Medway Branch Overview This position is a key role focused on providing exceptional service through various communication channels, including phone, email, and chat. The Contact Center Specialist III is expected to be highly proficient in processing transactions, resolving problems, aid in the resolution of complicated customer complaints, understanding and explaining all bank products and services, identifying customer needs and recommending appropriate solutions. Responsibilities Identify, support and resolve the service needs of both internal and external customers in a fast-paced environment that requires accuracy, multi-tasking and effective listening and communication skills. Effectively communicates and assists both internal and external customers in a professional manner, identifying their needs,...