Essity North America Inc.
Charlotte, NC
The Essity Order Administration & Customer Service Team is currently seeking a Customer Service Representative, Lymphology. This is a hybrid role & will be based in our office in Ballantyne, NC. About the Role The Customer Service Representative, Lymphology serves as a trusted customer owner, escalation resource, and process improvement partner within Customer Service. This role provides superior service as the single point of contact for servicing accounts, educating customers, handling complaints and distribution of Lymphology orders. This individual represents Essity in a positive and professional manner in all matters relating to sales and service. What You Will Do Interact with customers via telephone and other media. Creates pleasant and professional environment to promote positive interaction with both internal and external customers. Enters custom product orders (measurements, options, etc.) in compliance with HIPAA regulations, verifies product...