Intergraph Corporation
Madison, AL, USA
Job Location (Short): Madison, United States Workplace Type: Hybrid Business Unit: SIG Req Id: 2604 Responsibilities The Customer Support Engineer will support our Public Safety mission-critical software applications and will be the primary liaison between our end users, the North American Hexagon business unit, and our product development organization. They will have a keen understanding of Hexagon’s product offerings, be able to investigate, diagnose, and solve complex technical problems while communicating our value to the Public Safety industry. Provide high-quality phone, web, and email support focusing on North American Hexagon Customers Perform extensive troubleshooting of key software and hardware components Be able to replicate complex customer issues Conduct customer care review calls to discuss current open issues Work onsite at customer locations 2 days per week (additional days as needed) in the Fort Myers / Lee County, FL area Take ownership of...