Gregory Poole Equipment Company
Garner, NC, USA
PRIMARY FUNCTION : Responsible for managing Compressed Air Service Parts and Service Operations. Responsible for planning, developing, and organizing an effective, efficient work force designed to accomplish projected sales volume, required profit, and customer satisfaction. ESSENTIAL DUTIES: Manage budget and expenses, monitor financial reports and profit goals for both Parts and Service Operations. Resolve customer complaints by taking prompt and appropriate action to maintain excellent customer relations promoting a superior customer experience. Encourages associates to be fair, courteous, honest and appreciative of our customers' business. Control Shop & Field Service maintenance by daily monitoring and controlling labor and parts cost to meet required profit goals. Ensure productive scheduling and dispatching of all service technicians to perform daily service/repairs. Open and close all service calls for Compressed Air Service. Monitor work order...