Terranea Resorts
Rancho Palos Verdes, CA
Overview:
The Reservations Manager (On Site) will oversee day-to-day sales process, operations and administration of the Reservations Sales Office for all guest experiences and requests. This includes monitoring standard of performance for all functions, on-going training and coaching, assisting in the administration of electronic marketing and overseeing the full guest journey experience from pre-arrival to post-departure. Provides courteous, professional and efficient services to internal or external callers/guests by utilizing hotel telephone system, and multiple computer software and company resources to fulfill requests, answer questions and provide solution to problems for guest satisfaction. Promptly answer phones using a positive and articulate speaking voice with proper verbiage. Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests. Ensuring...