Metro Community Health Center
PA
Metro Community Health Center in Rochester, NY seeks a Patient Access Supervisor to lead registration, scheduling, and front desk operations supporting primary and behavioral health services. In this mission-driven, community-focused role, you will supervise patient access staff, ensure accurate demographics and insurance capture, and optimize patient flow for diverse and underserved populations. You'll collaborate closely with clinical and billing teams, support EHR and process improvements, and model compassionate, culturally competent service in a supportive, team-oriented environment. Responsibilities Supervise daily patient access operations, including registration, scheduling, and check-in/out workflows Ensure accurate collection and verification of patient demographics, insurance, and consent forms Monitor front desk and call center performance, staffing levels, and coverage to meet service standards Train, coach, and evaluate patient access staff, promoting a...