5 general utility jobs found

Position Title: Client Success Manager (Hybrid) 2026-1482 Location: Bethesda, Maryland, United States Job Category: Client Services Job Type: Full-Time Description: Overview Are you dedicated to client relations and energized by working in a fast-paced environment? Would you like to use your account management skills and experience to develop key relationships with high-profile clients and improve the health and productivity of federal employees? If so, Sedgwick Government Solutions (SGS) may be a good fit for you. SGS is an innovative company offering a unique set of services in Federal Workers' Compensation, Specialized Health Program Management, Employee Benefits, Disability Management, and Absence Management. We believe in providing our clients with one-on-one attention and great client care through our highly skilled team of Client Success Managers. As a client-facing Client Success Manager, working hybrid at home and from our Bethesda, MD...

The Brokerage Customer Service Manager is responsible for leading and managing customer service operations to ensure customer commitments are met consistently, efficiently, and in compliance with company standards. This role supervises customer service staff, drives operational performance, resolves complex customer issues, and partners cross-functionally to protect service, productivity, and customer satisfaction. Responsibilities Manages customer service staff, including prioritizing and assigning daily work to ensure customer and operational demands are met. Establishes clear performance expectations; monitors results; provides ongoing coaching, feedback, and development support to team members. Manages day-to-day customer service operations, including planning, coordinating, administering, and evaluating workflows, processes, and service standards. Serves as the escalation point for non-routine or complex customer complaints; investigates root causes and...

Position Title: Customer Success Manager Who we are Since 1843, The Economist Group has championed independence, excellence and openness, helping people understand and tackle the critical challenges shaping the world. Today, we are building on that legacy as a global media and information-services company powered by digital innovation, analytical rigour and evidence-based insight. Across our three businesses - The Economist, Economist Enterprise and Economist Education - we deliver trusted analysis and insights to individuals and organisations in more than 170 countries. United by a shared purpose to drive progress, we empower decision-makers to make sense of change and chart a course through an increasingly complex world. As a colleague, you will be part of a culture that values ideas, encourages ownership and holds itself to high standards. We invest in people who are curious, thoughtful and adaptable, whether they are launching new products, reporting on global...

POSTING DEADLINE This position is posted until filled. DEPARTMENT Department: Customer Service Call Center  JOB DESCRIPTION Customer Service Supervisor  Salary Grade: G07 Minimum  Midpoint  Maximum $73,060 - $96,804 - $120,548 Given the financial nature of this position, this position may be required to obtain a credit check depending on location. If the position is covered, prior to being hired, promoted, or transferred into the position, the candidate must successfully pass a credit background check.    SUMMARY:   Under general supervision, supervises activities such as customer service, customer billing, call center operations, credit and collection, customer assistance, division accounting, meter reading, cashiering, data entry, division accounting, marketing, and sales.  Provides resource management and supervision through performance planning, appraisals, training, interviewing, hiring, directing, counseling, and corrective action.  Manages regulatory,...

VectorUSA All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status. Torrance, California Position Title: Program Manager Overview The Program Manager is the primary VectorUSA representative responsible for the success and satisfaction of assigned Client Managed Services Programs. This role may support one or multiple clients throughout the MSP customer life cycle, from onboarding and implementation through ongoing service delivery, customer retention, and satisfaction. The Program Manager serves as the single point of contact for the VectorUSA Managed Services team for assigned programs and leads appointed program management team members, whether direct or indirect reports.   The role is responsible for adherence to established VectorUSA...