Gregory Poole Equipment Company
Raleigh, NC
PRIMARY FUNCTION: The primary function of this position is to effectively integrate N365 software, the corporate business operating system, functionalities related to Service into operations to maximize efficiency as well as to train N365 functionality. ESSENTIAL DUTIES: Leadership Lead the integration of N365 software functionalities within our organization. Serve as a positive change agent leading our organization through the N365 paradigm shift. Teach new processes and help associates learn N365. Provide feedback to ERP Business Analysts and Management on actions to make N365 successful. Customer Service Serve as the front line of support for N365 users through the help desk interface. Quickly and effectively solve customer issues through the help desk. Deal with our internal and external customers in a positive and timely manner. Take extra measures to understand the root cause of a customer issue. Provide constructive...