Diné Development Corporation
Remote
Job Title: User Support Specialist (Senior) Location : Remote Position Type: Full time Req ID: JR100096 Description: The User Support Specialist (Senior) provides advanced technical support for the Indian Health Service Resource and Patient Management System (RPMS) environment, including applications, systems, databases, and site-specific configurations. This role analyzes, diagnoses, and resolves complex user issues; escalates unresolved problems through defined workflows; maintains knowledge base content and support procedures; supports software installation, configuration, upgrades, and transitions; prepares reports; and assists with training-related activities that help users adopt and operate RPMS software effectively. Performs other related duties as assigned. Responsibilities Provide advanced technical support for RPMS applications, systems, databases, and business-function issues. Analyze incoming incidents and service requests, troubleshoot...