UF Health
St. Augustine, FL, USA
Overview:
The Switchboard (PBX) Operator provides outstanding service to all customers while conducting telecommunications routing incoming and outgoing calls through the use of telephones, pagers, or computer to connect communication between visitors, callers, staff, patients, and patient’s families. Initiates appropriate response personnel for various emergency and disaster situations. Problem solves pager issues for Physician staff.
Responsibilities:
Responsible for quickly and professionally answering and processing all calls. Will listen to callers, clarify requests then carefully and accurately dial numbers. Accurately assists and/or places local or long distance calls for patients, visitors, staff and physicians. Responsible for locating Physicians as well as ON CALL STAFF as requested by other physicians or departments within the Hospital as policy directs, taking careful notes, logging and timing all requests, and will log all attempts as well as methods used. Will...