Erbe USA, Incorporated
Kennesaw, GA
Essential Responsibilities
Tracks and processes tech services loaner unit use — creates service cases and follows up on outstanding units.
Coordinates continuous demo pool rotation creates service cases; provides reports to sales reps and management.
Support various company personnel with creation of custom dashboard views using the CRM System.
Processes customer orders for pending repairs and invoices orders using the CRM System, service database,
Perform reconciliation of shipping and billing charges.
Supports sales team with service agreement proposals and implementation into the CRM System.
Supports preparations for customer biomed training conducted by the company.
Manages calibration of all service testing equipment Secures competitive bids and coordinates test equipment repairs. Reviews all test equipment certifications documents to ensure compliance.
Reviews, organizes and maintains the tech services documents (device history records) within filing...