CALIBRE Systems Inc
Alexandria, VA
Technical Support and User Engagement Contract Lead 5406
CALIBRE Systems, Inc., an employee-owned mission focused solutions and digital transformation company, is looking for a highly motivated leads execution of technical support, user engagement, and governance activities to ensure high-quality service delivery and compliance with federal requirements.
Responsibilities include, but are not limited to:
· Oversee execution of user engagement, technical support, and governance-related tasks
· Lead coordination of Data Use Agreement (DUA) lifecycle management, tracking, and compliance activities
· Direct user support and technical assistance services including knowledgebases and helpdesk functions
· Guide development of training materials, webinars, and user engagement campaigns
· Support review of data access requests and ensure compliance with policies
· Oversee...