Genuine Parts Company
Atlanta, GA
Atlanta, GA, USA Full time R26_0000017584 Customer Service Representative Summary of Job Description: The Customer Service Representative (CSR) will work effectively and efficiently providing consistent, high quality service in a high-volume shared service center environment. Working in a team environment, the Customer Service Representative is responsible for addressing employee and manager inquiries and requests that are received via phone, email, or other channels. The CSR will use a case management system to track, document and respond to inquiries using standardized best-practice processes. As the primary contact point for all customer inquiries to the ESC, it is imperative that they project a professional image through their telephone and writing skills and possess exceptional customer service skills. Primary Duties/Responsibilities: Act as a main point of contact for customer inquiries, requests and transactions Assist field HR and employees with navigating...