Core4ce
San Antonio, TX
Core4ce IT Support Specialist II 1353-383
Core4ce is hiring an IT Support Specialist to join the team in San Antonio, Texas.
Responsibilities:
Monitor and answer service desk calls and emails to assist customers requiring technical support
Handle calls, emails, and tickets assigned prior to escalating to other teams or leadership
Add detailed work notes to all assigned tickets until resolved or escalated to another team
Provide status updates when requested
Move, setup, and/or install IT hardware for customers
Troubleshoot and repair/resolve various issues/requests for peripheral devices
Install, troubleshoot, and resolve software issues/requests
Provide desk-side end user support when necessary
Update and document inventory changes when necessary
This position is designed to be flexible, with responsibilities evolving to meet business needs and enable individual growth.
Requirements:
Knowledgeable with...