Community Bank of Parkersburg
Vienna, WV, USA
Job Summary: The Customer Service Specialist (CSS) I is responsible for directly servicing customer’s needs. They should be knowledgeable regarding the bank products and services. They will be able to refer customers to specific departments that will help the customer meet their financial needs and goals. A CSS I would have the knowledge to comply with all bank policies and procedures. This position will comply with the Bank Secrecy Act (BSA), the Office of Foreign Assets Control (OFAC), the USA PATRIOT ACT (CIP), Customer Due Diligence (CDD), including reporting suspicious activities to the BSA Department as well as other banking and company regulations and rules. Responsibilities, Accountabilities, and Duties The core, critical and essential work duties, functions and responsibilities of the position are as follows: • Acts with professionalism, providing a high-level of customer service to all customers; • Maintains a daily cash drawer with a high-level of...