Empower Federal Credit Union
Syracuse, NY
Role: This position is responsible for researching, resolving, and responding to a wide variety of member inquiries and requests through multiple communication channels (phone, email, chat). The role requires professionalism, service excellence, and sales skills to build and deepen member relationships. The employee will contribute to the introduction of tailored products and services that meet members' needs, while ensuring a high standard of service quality. The hourly pay for this position is $19.76 - 29.63. This is a hybrid role requiring a minimum of five days on-site at our headquarters in Syracuse, NY, following an initial 90-day training period conducted onsite. Essential Functions & Responsibilities: 65% Member Support: Respond to and resolve member inquiries and issues across multiple channels, including phone, email, and chat. Common tasks include: - Handling balances, transfers, and payments - Assisting with...