University of Houston
Houston, TX, USA
Department : Facilities/Const Mgmt Admin Salary : Commensurate with Experience/Education Description : Engages and communicates in face-to-face meetings with customers to address, but not limited to, facility issues. Investigates, corrects, confirms, provides resolutions to Service Requests/Work Orders and addresses various needs of departments and building occupants. Effectively liaise between departments and assigned building personnel in designated zones. 1. Identifies and triages service request tickets for an assigned zone of buildings. 2. Tracks and follows-up on work orders for various customers, departments, and buildings. 3. Monitors building conditions, submits service tickets as needed, suggests changes as required, and provides technical direction to ensure all work is completed to customer satisfaction. 4. Serves as key customer contact for all service requests and accuracy of work orders for assigned buildings, as well as general campus information. 5....