3 facilities manager jobs found

The Manager of Support leads the Technical Support Team which serves as the frontline point of contact for the SmartCOP customer base at public safety agencies (law enforcement, 911 dispatch centers, and correctional facilities). What your impact will be: Leading the Technical Support Team; Managing day-to-day activities of the team; Setting targets and metrics for team accountability; Auditing and improving processes and procedures that will result in faster ticket response times and a better customer experience; Creating and executing a training program for ongoing team learning and understanding of the different aspects of the product portfolio; Interacting with customers to manage relationships and address issues; Ensuring that customer requests are responded to and resolved in a timely manner; Working with internal partner departments to escalate and address customer requests, as necessary; Developing members of the team; Coaching members of the team, as...

Job ID: 524259 Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies. Job Summary This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up, and resolution to client inquiries or issues. The role...

Supervises the work of Customer Service staff. Monitors all aspects of assignment process through estimate upload. Resolves escalated non-compliance issues with contractors. Ensures high levels of customer service in the department. Bachelor degree preferred in a business related discipline or equivalent related experience. A minimum of two years of experience in a customer service management role Highly proficient and advanced computer skills. Excellent attention to detail and organizational skills Good time management abilities. Strong analytical and problem solving ability. Excellent written, verbal and oral communication skills. Good interpersonal skills. Ability to effectively manage and supervise employees. #LI-EC1 Supervises personnel, to include partnering with Manager to provide feedback for team member performance appraisals, assist with resolution of personnel issues, interviewing and the selection process. Maintains time and attendance compliance...