Integral Consulting Services
va
Position Title: ACTR Helpdesk Tier II Support Location: US-Virginia- Job ID: 5329 # of Openings: 1 Category: Customer Support Clearance: Secret Clearance Status: Active Type: Regular Full-Time Overview: The ACTR Helpdesk Tier II provides desktop support for the Department of the Navy Office of Administration (DON OA) – Information Technology Division (ITD). Responsibilities: Provide support to the lead Echelon 2 (ECHII) Customer Technical Representative (CTR) for the Next Generation Enterprise Network Contract (NGEN/NGEN-R SMIT and End User Hardware (EUHW) contracts). Manage and facilitate customer service to deliver NGEN/NGEN-R services to end users, process service request orders, and provide management, support and oversight to the lead CTR. Maintain a current and accurate list of VIPs, providing immediate and exceptional response time for those on the VIP list. Provide technical assistance and ACTR services for desktop...