Doña Ana County
Las Cruces, NM, USA
NOTICE TO APPLICANT This position will close at 12:00AM MST on the End Date. You must ensure your application reflects the correct and current information for your work experience, hours worked per week per position, education, personal information, etc. Only the information provided on this application is evaluated when determining compensation. Job Description PURPOSE SUMMARY. Provide advanced technical support and second-tier escalation for service requests, focusing on complex hardware, software, and system issues. Mentor and support lower level positions in the department, assist with project implementation, and deliver high-quality, timely resolutions that meet service level agreements (SLAs). Advanced troubleshooting, automation of support tasks, deployment of enterprise desktop and mobile device configurations, and maintenance of endpoint management solutions. ESSENTIAL DUTIES. 1. Strategic Planning Create and maintain technical documentation, SOPs, and...