Community College of Philadelphia
Philadelphia, PA, USA
Posting Details Position Information Position TitleIT Help Desk Technician II - Apple/WindowsRequisition NumberSCL00408General DescriptionThe IT Helpdesk Tech II position is responsible for providing IT technical support to the College’s faculty, staff and students campus-wide. This position provides exceptional customer service in resolving support service requests via telephone, email, walk-in or via remote desktop control; and filters, articulates, logs, and/or escalates more complex issues to the appropriate support level(s). Analyzes and performs repairs, installations, deskside support and maintenance of computer hardware and software. This position will act as the subject matter expert for all services related to Apple products and also performs advanced problem recognition, research, isolation and resolution steps for all client requests for technology services support and communicates efficient and effective feedback to all clients requesting...