TDK-Lambda Americas Inc
San Diego, CA
As a Customer Service / Inside Sales Associate , you are responsible for day-to-day management of customer orders and RMAs. Facilitate sales related activities working closely with the sales management team, sales rep firms, customers, and internal departments, as needed, to ensure accurate input and scheduling of orders and timely shipment of new product and repairs. Develop close relationships with Tier 1 customers to provide superior customer service by understanding their unique needs and finding creative solutions to their problems – such as, but not limited to, development of new processes, spreadsheets, or interdepartmental communication.
ESSENTIAL DUTIES, RESPONSIBILITIES & AUTHORITIES include the following. Other duties may be assigned.
Review customer orders and RMA requests to ensure accuracy of information and that orders conform to ISO requirements as well as applicable terms and conditions of sale. Work closely with customers and/or reps to...