TransCore, LP
Orlando, FL
TransCore (TRN), a subsidiary of ST Engineering, is hiring an Associate Product Support Representatives to join our team in Orlando, Florida. Summary: Provides customer service support, product support, via telephone, fax, online chat, in-person and email for TransCore products and services. Manages customer information, provides account retention, and troubleshoots customer problems. Documents issues for customers in the Maintenance Online Management System (MOMS) and help desk application. This responsibility includes ensuring service requirements are protected and accounted for in accordance with set standards. Essential Duties and Responsibilities Include the following. Other duties may be assigned. Evaluates, and prioritizes Work Orders / Tickets generated by the system experiencing problems with hardware, software, networking, and other computer-related technologies. Monitors email and phone communication (both internal and external) to promptly and...