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Position Title: Collections Supervisor Description Job Overview The Collections Supervisor oversees daily collections operations to ensure timely and accurate recovery of outstanding customer balances. This role provides leadership to a team of collection specialists, monitors portfolio performance, and implements process improvements that support cash-flow, customer experience, and compliance standards. Responsibilities Oversee daily collection activities to meet aging and other cash-collection targets as well as ensuring collections occur timely Proactively identify and be able to explain exceptions in collections Handle escalated customer issues professionally and in accordance with company policy Ensure accurate documentation of collection efforts in the system Prepare documentation for payment plans, settlements, write-offs, and account escalations for manager review and approval Collaborate with Sales, Customer Service, and Finance to resolve disputes and...