63 director of performance management jobs found

SUMMARY Inside Sales works as a liaison between the customer and operations to ensure ACMT is represented professionally and responsibly in the industry and that our organization meets the expected level of service and quality objectives of the customer. ESSENTIAL JOB FUNCTIONS Primary owner of demand management. Provide customer support including processing sales orders, managing sales orders, and responding to internal and external customer inquiries. Translate customer inquiries into ACMT actions. Develop and maintain customer relationships making 100% customer satisfaction top priority. Interact with internal departments to ensure customer expectations are communicated and met. Strive to meet department metrics as outlined by Sales Manager and Sales Director. Collaborates with sales managers to forecast portal downloads. Able to anticipate issues and work with cross functional resources for problem resolution. Provide support for ACMT customer accounts as priorities and...

Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!   We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the...

Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!   We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the...

Are you self-motivated? Do you enjoy helping people? Do you have extraordinary customer service, retention and sales experience? Can you work in a fast-paced environment? If you possess these qualities, you will fit right in line with our team!   We are seeking talented SEASONAL CUSTOMER SERVICE PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the...

TransCore (TRN), a subsidiary of ST Engineering, is seeking full-time Customer Service Representatives to join our Call Center team in Auburn, Massachusetts. Job Summary: Under the direction of the Customer Communications Supervisors, the Customer Communications Representative is the primary customer service interface for the E-ZPass MA Program. The CSR is responsible for all telephone, e-mail, and chat account maintenance. The CSR determines the accuracy of account information, and ensures all required information is provided for security. The CSR enters information into the database, processes payments, and assists patrons in understanding E-ZPass MA procedures regarding payment options, information changes and Violations enforcement. This responsibility includes ensuring E-ZPass MA patrons' service requirements are protected and accounted for in accordance with TransCore and MassDOT's standards of performance. Shift: Monday - Friday, 10:30AM - 7:00PM All employees...

Primary Responsibility : Respond to inquiries, processing orders and handling complaints in a prompt, courteous, and efficient manner. Other responsibilities include greeting visitors, telephone responses, scheduling and various other clerical duties. May handle and resolve complaints. The Senior is the primary point of contact for National Accounts across multiple sites. What You'll Do : • Responds to all customer inquiries and complaints concerning work-orders, shipments, inventory counts, etc. • Reports customer feedback to management. • Acts as liaison between customer and warehouse for account administration, customer, and office for invoicing and credit changes. • Generates all paperwork/information required for customer work orders including checking on special requests, expediting orders where necessary, tracking orders and post inventory records. • Assures proper invoicing of accounts by verifying computer-generated invoices. • Provides clerical support including...

Are you self-motivated? Do you enjoy helping people?  Do you have extraordinary sales and customer service experience? Can you work in a fast-paced environment?  If you possess these qualities, you will fit right in line with our team!   We are seeking talented SPANISH BILINGUAL PROFESSIONALS for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including days, evenings, weekends, and/or holidays to ensure we have consistent support for our customers. You get the advantage of a highly persuasive pitch: top-notch protection from an iconic brand name and the industry leader with almost 125 years of experience. That is backed by award-winning training that ensures the professionalism and expertise of all Orkin Pros It is a role that combines your competitive drive and your desire to be part of a talented team. You will have the opportunity to assist and retain our valued customers while having the opportunity to...

Responsible for overseeing the daily operations of a customer service department, leading a team of representatives to ensure high-quality customer interactions, resolve complaints, and implement strategies to maintain customer satisfaction and loyalty by setting policies, training staff, and monitoring performance metrics to achieve company objectives.  To keep the customer service department running in an efficient and profitable manner, ensure high customer satisfaction and loyalty, and develop strategies to improve the customer experience, while also collaborating with other departments to achieve organizational goals.    Duties and responsibilities Team Leadership and Management: •      Lead, motivate, and mentor a team of customer service representatives. •      Set team goals, monitor performance, and provide regular feedback. •      Recruit, hire, and train customer service staff. •      Address and resolve team conflicts. Customer Service...

JBT Corporation AN EQUAL OPPORTUNITY EMPLOYER It is the policy of JBT Corporation to provide equal opportunity for qualified persons and not to discriminate against any applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by federal, state or local law at the JBT Corporation location to which this application is submitted. In addition, as a Federal Government contractor, JBT Corporation is an affirmative action employer. If you require accommodation during the application process, please contact the local Human Resources department. EOE-Females/Minorities/Protected Veterans/Individuals with Disabilities If you have a disability or impairment that prevents you from completing the online application, please seek the assistance of your local employment services agency. JBT maintains active relationships with local employment services...

SR. Customer Service Representative - Inside Sales The Hope Group, A SunSource Company, is New Englands leading provider of fluid power and motion control solutions for original equipment manufacturers (OEMs) and MROs. The Hope Group has over 100,000 square feet of warehousing, fabrication, and administration facilities to complement its manufacturing capacity. Were more than a parts distributor. Our customers rely on us to help identify and solve the efficiency and productivity challenges they face. www.thehopegroup.com Perform a wide variety of customer servicing, order editing, pricing, writing, data entry, and other similar duties pertaining to a wide variety of Hope Group products. Position requires extensive specialized knowledge of the characteristics an application of one or more of the products sold. What You'll Do: Receive and review inquires and orders to check and ensure correct identification of parts or units required. Price, following...

Position Title: MGR. Patient Access Insurance Referrals and Authorizations Department: Pre-visit Services Job Description: General Description: The Patient Access Manager is responsible for the daily operations of all functions and serves as the liaison between the Service Center and the facility. The Patient Access Manager integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. Serves as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers. Essential Responsibilities: Responsibilities listed in this section are core to the position.  Inability to perform these...

Position Title: Customer Success Manager Location: Costa Mesa, CA 92626, USA Job Category: Sales Requisition Number: CUSTO001185 Position Type: Full-Time Job Location Type: Hybrid Description: PIVOT INTERIORS Our organization includes a strategic team of big thinkers and creatives who truly work interdependently. Whether designing projects for our innovative clients, developing multi-pronged marketing strategies, or delivering a preeminent customer experience, we are constantly finding ways to underscore our promise to partner with our clients to make inspiring spaces that unlock their people’s greatest potential. The pace is fast, and the learning is constant…but as part of a team this driven, the possibilities are endless. Your Role at Pivot Pivot creates workplace environments to enable people to do their best work and as Customer Success Manager, you will be responsible for the successful outcome of these projects. You will act as the primary...

Position Title: Manager - Patient Access Department: Admitting Job Description: Knowledge of authorizations and verifications is a preferred skillset for this position. Job Description General Description: The Patient Access Manager is responsible for the daily operations of all functions and serves as the liaison between the Service Center and the facility. The Patient Access Manager integrates the department’s services with the hospital’s primary functions, develops/implements policies and procedures that guide or support service, assesses and improves department performance, and ensures orientation and continuing education of departmental staff. As the leader, this person may recommend resources/space needed by the department and may participate in the selection of outside services. Serves as a key promoter of the Service Center, which strives to meet and exceed the needs of its customers. Essential Responsibilities: Responsibilities listed in...

Job ID: 514135 Ash Grove family of companies is one of North America's leading cement manufacturers, with a legacy of innovation and excellence dating back to 1882. The company operates 12 world-class cement plants and a vast network of 41 terminals across the United States and Canada. Renowned for its forward-thinking approach, Ash Grove combines technical expertise, robust safety standards, and empowered talent to deliver high performance and better serve our customers. At Ash Grove, we stand together to reinvent the way our world is built. To learn more about us go to www.ashgrove.com At Ash Grove Cement, people are our first priority. We offer a complete benefits package to include: Family Culture - We treat our team like family Medical/Dental/Vision/Prescription Generous Paid Time Off 11 Paid Holidays per year 401k with 5% company match & profit sharing Opportunities for Internal Mobility Professional Development Opportunities Training Provided...

Job Title: PATIENT REPRESENTATIVE Description Employment Status: Full time Shift: Night (United States of America) Facility: 1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center. Requisition Number: R156714 PATIENT REPRESENTATIVE (Open) How You’ll Help Transform Healthcare: Patient Representative serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction. Problem solves with patients and families to help diffuse/resolve potential problem situations within the Emergency Department. This position will provide frontline customer service and risk management with patients and families resulting in resolution of complaints or escalation to appropriate personnel. Facilitates a positive Emergency Department and patient experience by serving as a patient liasion, discussing quality of care, and fostering communication between patient and medical personnel. The Patient...

Job Title: Patient Representative - Nights Description Employment Status: Full time Shift: Night (United States of America) Facility: 1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center. Requisition Number: R154273 Patient Representative - Nights (Open) How You’ll Help Transform Healthcare: Patient Representative serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction. Problem solves with patients and families to help diffuse/resolve potential problem situations within the Emergency Department. This position will provide frontline customer service and risk management with patients and families resulting in resolution of complaints or escalation to appropriate personnel. Facilitates a positive Emergency Department and patient experience by serving as a patient liasion, discussing quality of care, and fostering communication between patient and medical personnel....

Job Title: Patient Representative 11am-11pm Friday, Saturday, Sunday Description Employment Status: Full time Shift: Day/Evening (United States of America) Facility: 1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center. Requisition Number: R154272 Patient Representative 11am-11pm Friday, Saturday, Sunday (Open) How You’ll Help Transform Healthcare: Patient Representative serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction. Problem solves with patients and families to help diffuse/resolve potential problem situations within the Emergency Department. This position will provide frontline customer service and risk management with patients and families resulting in resolution of complaints or escalation to appropriate personnel. Facilitates a positive Emergency Department and patient experience by serving as a patient liasion, discussing quality of care, and...

Job Title: PATIENT REPRESENTATIVE - WEEKENDS Description Employment Status: Full time Shift: Weekends Only (United States of America) Facility: 1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center. Requisition Number: R156015 PATIENT REPRESENTATIVE - WEEKENDS (Open) How You’ll Help Transform Healthcare: Patient Representative serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction. Problem solves with patients and families to help diffuse/resolve potential problem situations within the Emergency Department. This position will provide frontline customer service and risk management with patients and families resulting in resolution of complaints or escalation to appropriate personnel. Facilitates a positive Emergency Department and patient experience by serving as a patient liasion, discussing quality of care, and fostering communication between patient and medical...

Job Title: PATIENT REPRESENTATIVE Description Employment Status: Full time Shift: Day/Evening (United States of America) Facility: 1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center. Requisition Number: R155931 PATIENT REPRESENTATIVE (Open) How You’ll Help Transform Healthcare: Patient Representative serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction. Problem solves with patients and families to help diffuse/resolve potential problem situations within the Emergency Department. This position will provide frontline customer service and risk management with patients and families resulting in resolution of complaints or escalation to appropriate personnel. Facilitates a positive Emergency Department and patient experience by serving as a patient liasion, discussing quality of care, and fostering communication between patient and medical personnel. The Patient...

Are you self-motivated? Do you enjoy helping people?  Do you have extraordinary customer service and sales experience? Can you work in a fast-paced environment?  If you possess these qualities, you will fit right in line with our team!   We are seeking talented UNIVERSAL PROFESSIONALS to work overnight, between the hours of 11pm - 8am EST, for our remote Orkin Customer Contact Center. Must have the ability to work a flexible schedule, including weekends, and/or holidays to ensure we have consistent support for our customers. You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.     Want to Join the Best in Pest ? Go Pro with Orkin.     Apply from your phone in minutes! 📱 Responsibilities At Orkin, our purpose is to help protect the world where we live, work and play.  We have a FAST PACED , fully remote  National Customer...