2 director of operational excellence jobs found

Manager, Customer Service and Demand Management US-CA-Valencia Job ID: 2026-17712 # of Openings: 1 Category: Sales US-CA-Valencia -1166 Overview The Customer Service Manager (CSM) , reporting to the Director(s) of Sales, is responsible for leading all customer service and inside sales activities related to the order management, delivery, and shipment of ITT Aerospace Controls products to customers worldwide. The CSM provides leadership, direction, and coaching to the Customer Service and Customer Demand Management teams , ensuring high levels of performance, customer satisfaction, and operational excellence. This role is responsible for developing and maintaining strong, long-term customer relationships while driving effective order execution and demand fulfillment. The CSM serves as a key liaison between customers and internal functional teams, coordinating activities across Sales, Operations, Supply Chain, Engineering, Quality, and Finance to ensure...

Director of Customer Experience & Insights Job Description: This Is How We Fly At JSX, were not just a lifestyle carrier were a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success. About the Role The Director of Customer Experience & Insights leads JSX's Customer experience strategy and Voice of Customer (VoC) program, connecting what Customers tell us with the improvements that matter most to their experience. You'll own the end-to-end Customer journey, from booking and preflight communications to the lounge, onboard experience, and post-flight engagement. You'll use Customer feedback, operational data, and research to understand what's working, uncover opportunities, and turn insights into...