Freedom Mortgage
Moorestown, NJ
Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: The Specialist, Freedom Plus is a customer service and sales focused call center role. Freedom Plus Specialists are primarily responsible for providing value with every interaction by making outbound calls to, and taking inbound calls from, our valued customers to offer support and specialized products. Essential Job Functions: Conduct pipeline management, appointment setting, and other key activities to support the department’s production goals and ensure SLAs and customer service standards are met. Analyze applicant information to determine whether the customer qualifies for a beneficial program. Respond to customers’ needs and expectations with compassion ensuring a resolution is reached the first time. Effectively manage work queues, keeping them up to date, and appropriately documenting the systems of record for all customer contact,...