Methodist Healthcare Ministries
San Antonio, TX, USA
Position Summary This role serves as a key point of contact for patients across multiple clinic locations, handling high-volume calls and coordinating appointments for medical, dental, and behavioral health services. The position requires strong communication, critical thinking, and multitasking skills to support patient access, resolve scheduling issues, and ensure accurate documentation in electronic health systems. The role also involves collaborating with clinical teams, managing patient inquiries, and providing culturally sensitive service while maintaining compliance with HIPAA and clinic policies. Scope and Impact Supports multi-site operations by managing high call volumes, enabling access to critical healthcare services, ensuring effective patient flow, accurate documentation, and positive patient experiences. Decision-Making Authority Expected to use sound judgment and critical thinking to triage patient needs, resolve scheduling conflicts, and escalate complex...