PingWind
Huntsville, AL
Service Desk Lead Location: Huntsville, AL Required Clearance: SECRET Required Education: Bachelor's degree in information technology, computer science, information systems, or a related field; equivalent relevant experience may be considered. Required Experience: Senior IT support or service-desk experience leading customer-facing technical support operations, ticket management, escalation, SLA performance, troubleshooting, and support metrics in an enterprise environment. Position Description PingWind is seeking a Service Desk Lead to direct responsive, customer-focused system support for PAE Fires users. The Service Desk Lead will oversee intake, triage, routing, troubleshooting, escalation, resolution, follow-up, and performance reporting to minimize user downtime, meet service-level expectations, and continuously improve the support experience. Primary Responsibilities Typical Responsibilities/Tasks: • Lead embedded OCIO service-desk and user-support...