Foundation Medicine, Inc.
Boston, MA, USA
Foundation Medicine, Inc. Full Time About the Job The Partner Success Specialist partners directly with our International partners, supporting insight into case management, escalations, and specialized projects. This position may serve as a subject matter expert regarding pre-, peri-, and post-testing while providing consistent and exceptional operational support for the customer experience team across Foundation Medicine's product portfolio. The Partner Success Specialist collaborates with our international partners to ensure Foundation Medicine's customers and patients are satisfied with our products and services while providing analysis of trends and opportunities for improvement and refinement of service delivery. This role works closely with all relevant stakeholders to champion the sustainability and growth of key accounts. The incumbent acts as a role model for collaboration and facilitation of best-in-class customer service. Key Responsibilities...