2 direct support professional jobs found

Job Title: Team Lead / Agile Delivery Manager Location : Remote Position Type: Full time Req ID: JR100027 Description: North Stone is seeking a Team Lead / Agile Delivery Manager to support application development and sustainment activities for a government customer. The Agile Delivery Manager will serve as the Scrum Master and technical team lead, working directly with the client’s Program Manager to coordinate development activities, assign support tickets, and ensure the development team delivers high-quality software solutions aligned with mission requirements. *This position is contingent upon contract award* Responsibilities Serve as Scrum Master and technical lead for the agile development team. Work directly with the client Program Manager and staff to coordinate development priorities and sprint activities. Assign and track Help Desk and development tickets to ensure timely resolution. Act as the primary interface between the development...

Job Title: Help Desk Manager/Administrator Location : Remote Position Type: Full time Req ID: JR100049 Description: The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial Engineering Operations Mapping and Analysis Portal (GEOMAP), ensuring rapid resolution of user issues, defect management, and optimal operational uptime. This role includes managing help desk staff, maintaining performance metrics, and ensuring compliance with Air Force Lifecycle Management Center (AFLCMC) Objectives and Key Results (OKRs). *This position is contingent upon contract award* Responsibilities Lead and manage Tier II and Tier III Help Desk operations in accordance with governmentapproved procedures. Supervise functional analysts, developers, and database administrators supporting application troubleshooting, defect resolution, and data correction scripts. Oversee ticket management, escalation procedures, and defect and bug...