2 direct support professional jobs found

Job Description Summary The Aumentum Technologies support team is seeking a Support Analyst to provide application support to customers that will involve answering complex questions on the function and usage of our products. The successful candidate will investigate, manage, track and close client support issues, specifically related to the database and functions of the application(s). They will also be responsible for contributing to a knowledge base, supporting user forums and customer training efforts. You must have the ability to multi-task and see issues through to resolution. You will serve as primary support liaison between the company and the customer. In this role, you will work closely with the Manager, Support Services, and be supported by a great team, in providing exceptional customer service and development support. Job Description As a Support Analyst, you will provide application support and expertise to both our customers and internal resources. This...

Liberty FCU, a full-service credit union, is seeking a Card Services Call Center Assistant Manager to help oversee the daily operations and activities of the Card Services call center. The successful candidate must possess exceptional leadership and excellent service skills, professionalism, confidentiality, multi-tasking and problem-solving skills. The ability to assist in coaching and mentoring employees is required. Candidates must be available to work Saturdays on a rotating basis. Previous credit union or financial institution experience is desired. If interested, please proceed by clicking Apply. Duties and responsibilities include but are not limited to the following: Coordinate all aspects of the Card Services Department Call Center and supervise the daily routines of the Card Services Assistants. Provide coaching and support to Card Services Assistants, including leading group and individual meetings on a regular basis and performing monthly call...