Americold Logistics, LLC.
Atlanta, GA
What You'll Do You will oversee and coordinate product movement and customer service across five sites ensuring compliance with organizational policies and applicable laws. The role involves managing network-wide key performance indicators, resolving customer issues, supporting site operations, and leading training and new site launches with occasional travel required. Essential Functions Direct and evaluate product movement and customer service activities across multiple sites ensuring adherence to policies and regulations. Manage and monitor network-wide key performance indicators and service standards to optimize operational performance. Address and resolve daily customer issues escalated by sites or customers and maintain regular communication with site leadership. Oversee order volume, capacity, inventory, and supplies to ensure efficient order fulfillment and customer satisfaction. Prepare and lead weekly meetings with site managers and customers and submit...