McGrath RentCorp
Dallas, TX
The specific pay rate and level will depend on the successful candidate’s qualifications, prior experience and location. We are located in the DFW Airport Business Park A Day in the Life As the Customer Care Representative, you will be the primary point of contact for external customers and will also support internal teams. As calls and emails come in, you will respond quickly, identify the customer’s needs, document the interaction and follow-up activities, and either resolve the issue or route it to technical support. This role is a great fit if you have poise and maturity, strong communication skills, and the ability to manage a high volume of inquiries in rapid succession. You will collaborate with nearly every department in the organization, and a service-minded approach is essential to success. What You’ll Do Handle and process customer service calls and emails related to rentals of electronic test and measurement equipment Provide final resolution for each...