Celebration Cakes
Winter Park, FL, USA
TITLE: Joy Creator REPORTS TO: Bakery Manager/Lead Operator Position Summary: The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: · BE GUEST OBSESSED! · Remain knowledgeable about coupons, team competitions, eclub, loyalty app, guest survey, new flavors and how to listen to guests while anticipating their needs · Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to...