$100,000 - $120,000 yearly
L.N. Curtis & sons
Walnut Creek, CA, USA
L.N. Curtis & Sons Description:
The Help Desk Lead’s role is to oversee and assist the IT Director to manage the day-to-day operations of the IT Help Desk team, ensuring efficient and effective support delivery to users. This involves supervising staff from a technical perspective, training them on procedures and new technologies, and ensuring high-quality customer service. The Help Desk Lead must be able to perform the duties of a Sr. Desktop Technician, where the incumbent is expected to perform the following: Configure and deploy desktops to provide optimal support to end users. This includes installing, diagnosing, repairing, maintaining and upgrading all Windows PC software and hardware. Provides expert technical support to all users, including the executive team. Provides hardware troubleshooting, configuration, and network administration support in a Microsoft environment. Operationally managing and supporting the Microsoft 365 environment. Provides and...