Catalyst Acoustics Holdings
Dublin, OH
Position Title: Customer Service Manager Requisition Id: 1672 Worker Category: Full Time Location: Dublin, OH, US Job Description: FLSA Classification: Exempt Location: Dublin, OH Job Summary: The Customer Service Manager leads the development and performance of Kinetics Noise Control, Inc.'s customer service team. This role ensures that staff are equipped with the tools, training, and resources needed to deliver an exceptional customer experience. The manager is accountable for maintaining appropriate staffing levels and ensuring that all orders, emails, and phone inquiries are handled accurately, professionally, and in a timely manner. Essential Responsibilities Leadership & Team Management Plan, direct, and manage the daily activities of the customer service team to maintain high productivity and morale. Recruit, interview, hire, and onboard new customer service personnel. Oversee performance management, including coaching,...