8 customer support representative jobs found

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Patient Access Representative at Beth Israel Deaconess Medical Center (BIDMC) is the frontline connection to patient care. In a fast-paced call center environment, you will manage high call volumes, direct patients to appropriate services, and deliver a smooth, efficient scheduling experience. Job Description: What You’ll Do Deliver Exceptional Patient Access Answer and manage a high volume of calls professionally and efficiently Follow call scripts and triage guidelines to assess patient needs Ask the right questions and use sound judgment to determine appointment type, provider, and urgency Schedule and Coordinate Care Use centralized scheduling systems to book appointments Verify and update patient demographic information Transfer patients to registration when needed Obtain and document required referrals and payer details...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Week 1: Monday, Tuesday, Wednesday 11am to 7pm, Saturday, 9am to 5pm. Week 2: Sunday, 9am to 5pm, Wednesday, Thursday, Friday, 11am to 7pm Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people’s lives. We use a coordinated approach to delivering administrative and operational services across our entire healthcare system. By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve. The Patient Access Representative ensures that the patient experience in accessing healthcare at BILH is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved. Performs a variety of functions to support an...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: The Reception Desk Rep interacts extensively in person/ via telephone with patients, the public, healthcare providers, support staff and other Medical Center personnel. As a first point of contact when patients arrive into the department, the position requires excellent customers service skills, broad-judgment, independent thinking and problem solving. Additionally the representative follows workflow and company guidelines, and is responsible for scheduling appointments and updating demographic and correct billing/insurance information. Job Description: Essential Responsibilities: Answers, screens, and processes incoming calls in a professional manner. Directs patient access to the department by greeting, scheduling, checking in, and canceling patients appointments for a multiple providers. Utilizes and adheres to department and...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: Benefits that start day-1! Schedule: Full time, 40 hours, Monday - Friday (business hours) The Gloucester Clinic is part of the Ambulatory Division with Beth Israel Lahey Health Behavioral Services (BILHBS) which consists of several Community Behavioral Health Clinics that serve a diverse clientele in a variety of office-based and outreach-based settings. Our outpatient clinics aim to support children, adolescents, adults, families & couples with mental health and substance use disorders through counseling and therapy sessions and other group programming activities. Services include an addiction day treatment program, driver alcohol education & repeat offender programs, court evaluations, medication clinics and more. The Front Desk Representative position is a unique opportunity for a customer service...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Documents, communicates and dispatches a wide variety of service requests from the customers of the Service Response Center to the staffs of the Support Service departments that the SRC serves. The Customer Service Representative's goal is to provide the best possible customer service contact for those calling for assistance from the Support Service Departments. Job Description: Essential Responsibilities: Answers telephones in a polite and courteous manner, in dealing with all customers of the Service Response Center and external callers looking for patient information. Deciphers information for data input into one of the following computer work tracking programs; Service Request System II, Maintenance Software, Scheduler Plus, or other Service Request Center Programs as may be determined. Radios and/or pages appropriate individuals...

The Patient Representative (PR) is the “first impression” a patient has of Dana-Farber Cancer Institute (DFCI). As the first point of contact, this role is critical to a patient’s experience and their entry into the DFCI system. PRs provide call center and administrative support for aspects of patient care within the Dana-Farber Welcome Center. PRs work in a call center environment in conjunction with their supervisor and other PRs. They work as a team to problem-solve and collaborate with the goal of providing an excellent patient experience. The PR role is essential to Institute operations, simultaneously working with multiple disease centers and serving as the primary triage point for connecting patients with the most appropriate group to meet their needs. As a liaison for incoming calls, PRs provide superior customer service to patients, caregivers, clinicians, and staff across multiple disease centers in accordance with the DFCI Customer Service Standards. This role requires...

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs...

Remote Type: Within Territory Boston, MA Time Type: Full time Requisition ID: REQ006717 Description: The next part of your journey is right around the corner — with The Standard. A genuine desire to make a difference in the lives of others is the foundation for everything we do. With a customer-first mindset and an intentional focus on building strong teams, we’ve been able to uphold our legacy of financial stability while investing in new, innovative technologies that support the needs of our customers. Our high-performance culture focused on operational excellence thrives thanks to remarkable people united by compassion and a customer-first commitment. Are you ready to make a difference? Job Summary As a Regional Client Manager on the Employee Benefits team, you will provide exceptional support and customer service to your assigned caseload (Employer Groups of 100 to 499 lives), through daily guidance and education of their benefit products. In...