Alaska Marine Lines
Seattle, WA, USA
Alaska Marine Lines is seeking a Customer Service Representative to join our Customer Service department. The Customer Service Representative will support customers with shipping needs through a multitude of avenues. The Customer Service Representative plays a key role in delivering exceptional customer experience through timely communication, strong problem-solving skills, and a commitment to accuracy and safety. If you thrive in a fast-paced environment and enjoy helping customers while keeping operations running smoothly, we encourage you to apply. This is a safety sensitive position.
Essential Duties and Responsibilities include the following. Other duties may be assigned :
Answer a variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.
Process Bills of Lading for receiving, review bills for complete information, assign codes and...