Canon U.S.A., Inc.
Fairfax, VA
Client Service II Representative- Print Production Services US-VA-Fairfax Job ID: 34526 Type: Full-Time # of Openings: 1 Category: Office Services VA - Fairfax-G Mason Univ-MS About the Role Advanced proficiency in site operations and procedures with ability to assign tasks to colleagues and manage responsibilities within the team. Your Impact Main Responsibilities: - Promptly informs supervisor of potential problems or customer concerns. - Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal. - Strong focus on providing good customer service. - Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded. - Oversees workflow and job balance between staff and ensures tasks are completed within account SLA requirements. - Responsible for communicating and training team in changes to workflow or procedure. - Oversees and manages daily and monthly...