Crawford & Company
Jacksonville, FL
Supervises the work of Customer Service staff. Monitors all aspects of assignment process through estimate upload. Resolves escalated non-compliance issues with contractors. Ensures high levels of customer service in the department. Bachelor degree preferred in a business related discipline or equivalent related experience. A minimum of two years of experience in a customer service management role Highly proficient and advanced computer skills. Excellent attention to detail and organizational skills Good time management abilities. Strong analytical and problem solving ability. Excellent written, verbal and oral communication skills. Good interpersonal skills. Ability to effectively manage and supervise employees. #LI-EC1 Supervises personnel, to include partnering with Manager to provide feedback for team member performance appraisals, assist with resolution of personnel issues, interviewing and the selection process. Maintains time and attendance compliance...