Diné Development Corporation
Remote
Job Title: Help Desk Manager/Administrator Location : Remote Position Type: Full time Req ID: JR100049 Description: The Help Desk Manager/Administrator will oversee Tier II and Tier III support for the Geospatial Engineering Operations Mapping and Analysis Portal (GEOMAP), ensuring rapid resolution of user issues, defect management, and optimal operational uptime. This role includes managing help desk staff, maintaining performance metrics, and ensuring compliance with Air Force Lifecycle Management Center (AFLCMC) Objectives and Key Results (OKRs). *This position is contingent upon contract award* Responsibilities Lead and manage Tier II and Tier III Help Desk operations in accordance with governmentapproved procedures. Supervise functional analysts, developers, and database administrators supporting application troubleshooting, defect resolution, and data correction scripts. Oversee ticket management, escalation procedures, and defect and bug...