KEMBA Financial Credit Union
Columbus, OH, USA
Title: Concierge
Reports to: Branch Manager
Supervises: None
Status: Non-Exempt
Objective
The Concierge primary role consists of overall lobby management while projecting the front-line member care philosophy by greeting, welcoming, offering options and directing members to the appropriate supporting staff. By utilizing the supporting software, the Concierge will quote wait times, or promote phone and in person appointments as appropriate for the member. Duties will also include answering member questions regarding credit union services provided and perform a variety of account maintenance activities. The Concierge will process business member transactions that include but are not limited to teller/cash transactions.
Duties and Responsibilities
Professionally and enthusiastically greet members to serve their needs or to direct them to the appropriate staff
Perform opening and closing procedures in a manner that is 100% consistent with policies and...