Carilion Clinic
Roanoke, VA, USA
Job Title: PATIENT REPRESENTATIVE Description Employment Status: Full time Shift: Night (United States of America) Facility: 1906 Belleview Ave SE - Roanoke CP01 Carilion Medical Center. Requisition Number: R156714 PATIENT REPRESENTATIVE (Open)
How You’ll Help Transform Healthcare: Patient Representative serves as a resource for patient and families, utilizing effective communication, courtesy, confidentiality and professionalism with each interaction. Problem solves with patients and families to help diffuse/resolve potential problem situations within the Emergency Department. This position will provide frontline customer service and risk management with patients and families resulting in resolution of complaints or escalation to appropriate personnel. Facilitates a positive Emergency Department and patient experience by serving as a patient liasion, discussing quality of care, and fostering communication between patient and medical personnel. The Patient...