PwrQ Holdings LLC
Richmond, VA
Description:
The Technical Support Engineer serves as the primary technical escalation point within Forgent Power’s Service organization, responsible for advanced diagnostics, root cause analysis, and resolution of complex equipment issues. This role partners closely with Technical Support & Warranty Specialists to receive fully defined cases, perform in depth technical evaluation, guide remote and on-site troubleshooting activities, and drive permanent corrective actions. Success requires strong engineering judgment, deep product knowledge, and the ability to translate complex technical issues into clear, actionable solutions. Key Responsibilities Advanced Diagnostics & Root Cause Analysis Lead complex technical investigations across electrical systems, identifying root causes and validating corrective actions beyond initial symptom resolution. Escalation Resolution Leadership Serve as the primary escalation point for issues that cannot be resolved at Tier 1;...