69 coach jobs found

Customer Service Supervisor Location: Florence, SC Position Summary We are seeking an experienced Customer Service Manager to lead our Florence Customer Service team and manage key customer accounts. This role is responsible for supervising Customer Service Representatives, ensuring exceptional customer support, driving continuous improvement initiatives, and serving as a liaison between customers and internal departments. Key Responsibilities Lead, coach, train, and develop the Customer Service team. Manage daily customer service operations and support escalated customer issues. Oversee key customer accounts and ensure a positive customer experience. Respond to customer inquiries regarding orders, pricing, products, and services. Coordinate order management activities, including quotes, inventory verification, and customer approvals. Partner with Sales, Production, Logistics, and Cost Estimating to deliver solutions and maintain customer satisfaction....

Metro Community Health Center in Rochester, NY seeks a Patient Access Supervisor to lead registration, scheduling, and front desk operations supporting primary and behavioral health services. In this mission-driven, community-focused role, you will supervise patient access staff, ensure accurate demographics and insurance capture, and optimize patient flow for diverse and underserved populations. You'll collaborate closely with clinical and billing teams, support EHR and process improvements, and model compassionate, culturally competent service in a supportive, team-oriented environment. Responsibilities Supervise daily patient access operations, including registration, scheduling, and check-in/out workflows Ensure accurate collection and verification of patient demographics, insurance, and consent forms Monitor front desk and call center performance, staffing levels, and coverage to meet service standards Train, coach, and evaluate patient access staff, promoting a...

Job Description: Location: Indianapolis, IN Schedule: Must be available for both 1st and 2nd shifts. (6am-3pm and or 2pm-10pm). Availability for occasional on-call or after-hours support as business needs require. Summary The Helpdesk Supervisor leads the day-to-day operations of the utility company's technical support helpdesk, overseeing a team that resolves hardware, software, and operating procedure issues submitted through both a ticketing platform and live phone calls. This role ensures timely, high-quality resolution of end-user issues, sets team priorities, and serves as an escalation point for complex or time-sensitive problems affecting utility operations and customer service. Responsibilities Supervise and coordinate helpdesk staff handling incoming support requests via ticketing system and live phone queues. Triage, assign, and monitor tickets to ensure timely resolution in accordance with service level agreements (SLAs). Provide hands-on...

Job title Operations Supervisor About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The role of a Supervisor is to ensure the highest level of service for our clients by coaching and developing our customer service representatives and managing performance to consistently meet and exceed client expectations. Job title: Operations Supervisor Job Description: Education: High School Diploma or equivalent required, Associates or Bachelor's...

Job title Supervisor About Sagility Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries. The role of a Supervisor is to ensure the highest level of service for our clients by coaching and developing our customer service representatives and managing performance to consistently meet and exceed client expectations. Job title: Supervisor Job Description: Education: High School Diploma or equivalent required, Associates or Bachelor's degree preferred...

Account Control Technology Manager - Operations - Onsite Houston US-TX-Houston Job ID: 2026-3085 # of Openings: 1 Category: Management Houston, Texas Overview Work Location: This is an onsite position in our Houston, TX office Compensation :  $55-58k exempt/annual salary   Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.   The Manager, Operations a cts as a direct liaison between the organization and its clients. Supervises and coordinates the workflow activities and operations of the program to meet the volume management target. Monitor, train and coach Supervisors to ensure that they meet and exceed individual and departmental...

Account Control Technology Manager - Operations - Sallie Mae - Onsite Houston -- Job ID: 2026-3084 # of Openings: 1 Category: Management Overview Work Location: This is an onsite position in our Houston, TX office Compensation : Exempt Level   Transworld Systems, Inc. is an industry leader, customer-first provider of customer relationship outsourcing services, accounts receivable management, loan servicing and legal services for many of the world’s leading companies. We have over 50 years of experience in handling customer contacts and interactions across a broad spectrum of industries.   The Manager, Operations a cts as a direct liaison between the organization and its clients. Supervises and coordinates the workflow activities and operations of the program to meet the volume management target. Monitor, train and coach Supervisors to ensure that they meet and exceed individual and departmental performance objectives. Works to resolve...

Contact Center Supervisor CATEGORY: Operations REQUISITION NUMBER: CONTA001512 LOCATION: Colville, WA 99114, USA Post Contact Center Supervisor Job Category : Operations Requisition Number : CONTA001512 Apply now Posting Details Posted : August 19, 2026 Full-Time 0 --> Locations Showing 1 location Colville 720 South Washington Street Colville, WA 99114, USA Colville 720 South Washington Street Colville, WA 99114, USA +0 more locations less locations Job Details Description Are you a leader who thrives on improving performance and developing teams? As an Operations Supervisor, you’ll oversee Customer Service and Support Teams. You’ll coach and mentor your team to achieve results, ensure compliance, and collaborate with quality and training teams to support operational excellence. If you’re ready to grow your...

Description: Title: Customer Care Supervisor - Vital Records Pay: $45,000-$55,000 Reports to: General Manager - Vital Records Summary: The Customer Care Supervisor is responsible for leading and developing a high-performing team of call center agents with a strong emphasis of First Contact Resolution. This role is responsible for daily operations, coaching and development, quality assurance, and continuous improvement of processes, technology, and people. The ideal candidate is a driven people leader who can balance real-time execution, first contact resolution, and performance management.  This role will provide direct leadership and support to Customer Care Agents.   Key Responsibilities Operational Excellence Monitor queues, real-time metrics, and agent performance to support service levels and achieve First Contact Resolution of client requests.  Champion a culture of accountability, empathy, and problem-solving within the team. Own escalation handling and ensure...

Great technology support should feel simple, responsive, and dependable. Sherwood Companies is seeking a Helpdesk Manager to lead frontline support and deliver a consistent technology experience across office and field operations. This is a hands-on leadership role for someone who develops people, creates accountability, and builds a field-obsessed support culture. The Helpdesk Manager will ensure the team understands that IT exists to enable the business, keep employees productive, and remove barriers for jobsites and office teams. The role will set the standard for customer communication, ticket execution, ITSM, asset management, change control, knowledge management, and continuous improvement. Duties/Responsibilities: Under supervision, responsibilities will include but are not limited to the following essential functions: Lead, coach, and develop the helpdesk team, setting clear expectations for customer service, ownership, communication, performance,...

Precisely Precisely is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate everything that makes an applicant unique. We will consider all qualified applicants without regard to race, color, creed, religion, sex (including pregnancy), age, sexual orientation, gender identity, gender expression, national origin, ancestry, physical or mental disability, marital status, genetic information, citizenship status, or veterans’ status or other applicable legally protected characteristics. We are committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. United States Position Title: Technical Support Manager Application and Interview Impersonation Notice:  Impersonating another individual when applying for employment, and/or participating in an interview process to assist another individual in obtaining employment, with Precisely Software Incorporated (Precisely) is unlawful.  If Precisely identifies...

INSIDE SALES SUPERVISOR Lead the team that keeps 22,000 units — and counting — running. Cooper Machinery Services has been the OEM behind legendary natural gas compression equipment since 1833 — and our inside sales team is the front line connecting customers around the world to the parts and support that keep their operations running. We're looking for a leader to take that team to the next level. As Inside Sales Supervisor, you'll coach, manage, and grow a team of inside sales representatives, working closely with sales leadership to hit revenue targets and deliver the kind of customer experience that's kept Cooper's name legendary for nearly two centuries. If you know how to build a team and drive a pipeline, this is a seat at the table in Houston. This is your chance to build a career path towards outside sales: you’ll learn SAP inside and out while gaining real customer-facing experience. WHAT YOU'LL DO Supervise and lead the inside sales team,...

TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Call Center Manager to join our team in Union, New Jersey. Summary: The Call Center Manager is responsible for overseeing the daily operations of the call center, ensuring efficient service delivery, high customer satisfaction, and optimal team performance. This role involves managing a team of customer service representatives, monitoring key performance indicators (KPIs), implementing process improvements, and ensuring compliance with company policies and service standards. Salary Range: $80,000 - 99,000/yr., based upon skills and experience. Essential Duties and Responsibilities include the following. Other duties may be assigned. Oversee daily operations of the call center to ensure efficient service delivery Supervise, coach, and develop call center staff to meet performance goals Monitor key performance indicators (KPIs) such as call volume, response time, and customer satisfaction...

The Village for Families and Children Job Tracking ID: Job Tracking ID: 512620-913503 Job Location: Hartford, CT Job Level: Job Level: Mid Career (2+ years) Level of Education: BA/BS Job Type: Full-Time/Regular Years of Experience: Years of Experience: 2 - 5 Years Starting Date: Starting Date: ASAP Salary: Salary: 44,000.00 Work Hours: Work Hours: 40 Job Description The Village was one of the first agencies in the country to provide homes for neglected children. Today, we continue to achieve our mission “to build a community of strong, healthy families who protect and nurture children” by providing a full range of behavioral health, early childhood and youth development, substance use treatment and support services for children, adults and families in the Greater Hartford, Connecticut region. Named a Connecticut Top Workplace for six consecutive years with national distinction for workplace culture and diversity, equity and inclusion...

What You'll Do You will respond to customer inquiries and complaints related to work orders, shipments, and inventory counts while serving as the primary point of contact for National Accounts across multiple sites. You will coordinate account administration, including invoicing, credit changes, and scheduling loads as required, and maintain updated reports to ensure all loads are empty and closed. Additional responsibilities include overseeing clerical tasks such as paperwork management, answering phones, greeting visitors, and resolving refused product, over short, and damaged orders, with occasional travel required. Essential Functions Respond to customer inquiries and complaints regarding work orders, shipments, and inventory counts. Serve as the primary liaison between customers, warehouse, and office for account administration and invoicing. Generate and manage paperwork and information for customer work orders, including tracking orders and maintaining inventory...

We're People People. Are you? We're Sonesta International Hotels-the 8th largest hotel company in the U.S. (and growing fast ). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of owned, managed, and franchised properties means we're everywhere our guests need us to be. But here's the thing-we're not just in the business of hotels, we're in the business of people. We bring service with passion, loyalty with purpose, and create experiences that genuinely connect-delivering quality, value, and memorable stays across 1,000+ properties in eight countries (and counting). What this role is all about The Front Office is the heartbeat of the guest experience - and as the Front Desk Supervisor, you'll help lead the team that creates welcoming, seamless, and memorable stays from check-in to check-out. This role is perfect for someone who thrives in a fast-paced hospitality environment and enjoys balancing guest service, team support,...

Cedar Rapids, IA, USA Full time R26_0000028023 SUMMARY Under limited supervision, the Senior Customer Service Representative responds to customer inquires and places customer orders to ensure customer expectations are accurately determined and met. This role has in-depth knowledge of the company's products and services. The Senior Customer Service Representative develops and broadens relationships with customers to fully understand needs and wants. This role provides guidance and advice to less experienced Customer Service Representatives. JOB DUTIES Responds to complex customer inquires regarding products, provides quotes, and handles order entry. Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales). Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters. May adjust non-contract customer pricing to meet the demands of the customer based on competition,...

To support the continued delivery of quality and compassionate care in our communities, we are offering a retention bonus of $1,500. Your commitment helps us meet critical service needs, and we're excited to have you be a part of our mission! Lead Front Office Operations That Help Patients Smile-Literally and Figuratively Schedule: Monday-Friday 8:00 am - 4:30 pm, but schedule may vary due to coverage needs. If you're passionate about exceptional patient service and have a knack for keeping dental front office operations running smoothly, this is your chance to make a meaningful impact. As the Dental Office Supervisor, you'll be an essential part of our integrated care team, ensuring efficient, welcoming experiences for patients and supporting front office staff across our dental clinics. This leadership role is perfect for someone who thrives in a fast-paced setting and is ready to support a team delivering compassionate dental care to rural and underserved communities. This is a...

Department: 01450 AMG Greenfield 84 South - Pediatrics: General Status: Full time Benefits Eligible: Yes Hou rs Per Week: 40 Schedule Details/Additional Information: Monday through Friday, 8am-5pm. Some travel locally to clinics. Pay Range: $21.85 - $32.80 Major Responsibilities: ​ ​ ​ Oversees the daily activities of the patient service area to ensure department standards are met .  Educates staff of any changes pertinent to their roles .  Orders supplies according to budget guidelines and department needs. ​ ​     ​ ​ Identifies staffing needs and communicates those needs to leadership. Ensures all personnel department policies and procedures are followed.   ​   ​ Acts as a resource to patient services staff, which includes training/orienting, providing day-to-day work direction, and giving input on performance ....

The Level 1 Customer Service Agent is responsible for providing professional, knowledgeable, and solution-focused support to customers regarding Genie and Overhead Door residential garage door opener products and related services. This role assists customers with product programming, installation guidance, operation, maintenance, troubleshooting, warranty, account, order, billing, and general product-related inquiries. Agents are responsible for accurately collecting and documenting customer and product information, following established call flows and procedures, processing orders when appropriate, and identifying opportunities to improve the customer experience. The position requires strong customer service, communication, problem-solving, technical troubleshooting, attention to detail, and data-entry skills, as well as the ability to learn and apply product knowledge in a fast-paced contact center environment. Skills & Experience Previous customer service,...