Anna Jaques Hospital
Beverly, MA
When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: Patient Relations Specialist Be the Voice of the Patient Experience The Patient Relations Specialist serves as an advocate for patients, families, and visitors by addressing concerns, resolving complaints, and promoting a positive care experience. This role partners with clinical and operational leaders to investigate grievances, provide service recovery, analyze feedback trends, and support patient satisfaction initiatives. Qualifications Bachelor’s Degree in Behavioral Science, Healthcare, or related field (Associate’s Degree with relevant experience considered). 3 years of experience in healthcare, patient advocacy, or a related environment. Strong customer service, communication, and conflict-resolution skills. Ability to handle difficult situations with professionalism, empathy, tact, and diplomacy. Strong analytical,...