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Customer Service Representative Supervisor Classification: Non-Exempt Reports to: Bank Manager or Assistant Bank Manager Summary/Objective The Customer Service Representative Supervisor (CSR Supervisor) is considered a critical link between the bank and its customers and plays a vital role in the branch’s success. A CSR Supervisor is responsible for providing exceptional customer service, including sales and service functions, and making qualified referrals in a fast-paced, process-driven team environment. The CSR Supervisor helps create, develop, and support a dynamic CSR team that maintains strong customer relationships by providing quality services that help customers achieve their financial dreams. Essential Functions Accurately processes transactions including deposits, night drop deposits, withdrawals, transfers, loan payments, official checks, money orders and credit card advances. Other duties include maintaining the branch cash limit, performing...